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FAQ

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Your Questions, Answered

Browse our most frequently asked questions below. Need more help? Fill out the form on our Contact page.

Last Updated on August 27, 2025

  • General Questions

    Covers the basics of InsightSystems.io, it's purpose and how it can help your business.

    InsightSystems.io is a suite of software platforms and advisory tools that help service based businesses analyze customer behavior, improve performance, and engage clients with precision. All products are powered by our core platform, Acuity.

    Our platforms are built for businesses that rely on recurring customers, service complexity, and operational visibility. Whether you're managing growth, optimizing retention, or planning long-term strategy, InsightSystems.io gives you the data foundation you need.

    No. Every product starts with Acuity, but you can layer on Engage or Advise based on your needs.

    Not at all! If you’re not using SPOT or SMRT, we can still pull in your data through your Point of Sale system’s API. If your POS doesn’t have an API, we’ll work with you to set up an automated process so your data is sent to us each day.

  • Purchasing & Access

    Includes information on purchasing and accessing our products.

    If you want to use Engage, you must go through BeCreative 360, our official partner. If you're not using Engage, you can purchase Acuity and Advise directly from InsightSystems.io.

    Yes. BeCreative 360 offers Engage as a self-service platform, but also gives you the option to bundle in full-service marketing support.

    Yes. Many businesses use Acuity and Advise to focus on customer analysis, retention insights, and performance strategy, without running campaigns.

  • Onboarding & Support

    Outlines our onboarding and support procedures.

    Acuity and Advise include live onboarding sessions to set up your data, dashboards, and workflows. After onboarding, you'll gain access to our on-demand video training library for continued support and best practices.

    For Acuity and Advise: InsightSystems.io provides onboarding and ongoing platform support. For Engage: BeCreative 360 will guide onboarding and serve as your support partner.

  • Data & Privacy

    Manage your data in our Privacy Center and see our Privacy Policy for details.

    You can access our Privacy Center to submit requests or manage your data, and you can review our full Terms of Use, Acceptable Use and Privacy Policy by clicking the button below.

Privacy Policy, Acceptable Use & Terms of Use Policy

Click the button below to visit our Privacy Center and Policies page.

Privacy